Removing a Shipping Address

Removing permanently deletes a shipping address for all users that had access to the address. No backup or audit records are supplied. Only system administrators are able to remove addresses.

NOTE: You cannot remove a shipping address that meets one or more of the following conditions:

It is the only address assigned to a user or to this customer
It has been used on an order within the last 13 months
It is associated with a recurring order
It is associated with a shred profile
It is a department's default Ship To or Attention To address

1. Select Records Management | Administration | Manage Addresses. The Manage Addresses screen opens.

2. Select Remove from the Action dropdown to the right of the shipping address you need to delete.

3. Click Remove to confirm that you wish to remove the shipping address. The address is removed from Iron Mountain Connect Records Management, a success message is displayed and you are returned to the Manage Addresses screen.

NOTE: Iron Mountain Connect Records Management is immediately updated when you remove a shipping address. Users who place phone orders rather than using Iron Mountain Connect Records Management may experience a temporary delay before the address is removed.